Return Policy

To initiate a return, please first email us at sunshinelondon@usa.com with your name, address, phone number, and product you wish to return and reason for the return. However, you DO NEED to wait for instructions from us to send it back and every shipment will include an invoice. Just send a copy of that invoice back with purchased item to:

SUNSHINE LONDON LLC.
Attn: Returns
554 Beverly Place, San Marcos, CA 92078

All items must be sent back to  SUNSHINE LONDON LLC. within 15 days of the customer having received the package. Eligible items will be accepted for store credit or refund.  Depending on the item. Refund or exchanges will be given, except for defective items (see below). Returned items must be free of any stains in original packaging to Sunshine London LLC.

Defective items
Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit.

Incorrect Orders
If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address above.

Any unaccepted store credits that have not had the reshipping fees paid within 10 days will be discarded and no credit will be issued. Items can be exchanged in person in the store ONLY (CUSTOMERS ARE NOT PERMITTED IN OUR WAREHOUSE FACILITY AND PACKAGES WILL NOT BE ACCEPTED IN PERSON ALSO.

At SUNSHINE LONDON LLC. we are constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

Processing
Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 5-10 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

Final Sale Items
Non Returnable, No Exceptions
All items CUSTOM OR found in the Sale category, accessories, bags, swimwear, or bodysuits are non-returnable.